Support Tickets - More problems after updating

More problems after updating

CMS 20.03.2017 172 Bug Report Status: Closed Solution: Yes yulkar


Good morning ... after updating the cms the slider has disappeared from the home page ... it leaves in the administration panel but not in the visitor's web


Replies (9)

  • avatar Jerome

    We haven't touched the Slider in the updates to 2.3.1 and 2.3.2.

    Please send me the link to your home page.

    20.03.2017 0
  • avatar yulkar

    www.integraos.com

    20.03.2017 0
  • avatar Jerome

    It look alright. What kind of slider oyu have installed?

    Make sure the slider is activated and permissions are set correctly.

    To check I would need administrator access, please use following form: https://www.jakweb.ch/access-form

    Please note we still have no record that you have a valid CMS license and support access for CMS.

    20.03.2017 0
  • avatar yulkar

    es el slider que trae por defecto.. slo hemos actualizado la versión y desapareció... y si intentamos modificarlo en el panel de administración da error

    Unknown column 'content_above' in 'field list'

    20.03.2017 0
  • avatar Jerome

    Are you running 2.3.2?

    It seems that some queries have not been excecuted on your update.

    Please login to your ftp account and delete all zip files inside _files/updates/.

    Then run the update wizard again.

    20.03.2017 0
  • avatar yulkar

    la carpeta estaba vacia y da que esta la nueva versión  2.3.1 actualizo y no se si termina o no ¿tiene que salir algún mensaje?

    Lo ultimo que sale es:

    • template/mosaic/css/dark.css........... Updated
    • template/mosaic/customstyle.php........... Updated
    • template/mosaic/header.php........... Updated
    • update.php...........

    Pero despues sigue sin salir el slider y dando el error al intentar modificarlo

    20.03.2017 0
  • avatar Jerome

    Yes, please check following FAQ article: https://www.jakweb.ch/faq/a/159/auto-update-errors

    Should you still have problems, please send us ftp access as well: https://www.jakweb.ch/access-form

    20.03.2017 0
  • avatar Jerome

    Updated to the latest version and as I mentioned above an old file was inside the /_files/updates/ folder.

    Slider is back and your CMS is now running 2.3.2.

    Saludos
    Jérôme

    20.03.2017 0
  • avatar yulkar

    ok... gracias.

    Lo siento pero no vi el archivo.

    Gracias otra vez

    20.03.2017 0