Support Tickets - IMAP not deleting from the server

IMAP not deleting from the server

HelpDesk 09.03.2017 143 Support Status: Open Solution: No digisac


Good morning Jerome,

My helpdesk is capturing emails correctly, but it is not deleting from the server, it is also opening two tickets via email. What can I do?


Replies (5)

  • avatar Jerome

    Hi,

    please make sure you only have one imap connection setup per account.

    To delete an email from the account you will need to change the settings in your operator panel. By standard the option is "Make read".

    09.03.2017 0
  • avatar digisac

    Yes, I only have one registered email account, I'm just testing and gave this problem, I checked to delete the email

    09.03.2017 0
  • avatar Jerome

    Are you using the latest version 2.0.1?

    09.03.2017 0
  • avatar digisac

    2.0

    09.03.2017 0
  • avatar Jerome

    Please update first and try again. We can only support the latest available version. There has been a change in the email.php file.

    09.03.2017 0