Support Tickets - Integrar tickets en el cms

Integrar tickets en el cms

CMS 04.03.2017 163 Support Status: Closed Solution: Yes yulkar


Buenos días.

Tengo compados tanto el ms como helpdesk

He visto que el cmas tiene integrados tickets de soporte pero no me gusta demasiado y quiera saber si es posible integrar dento del cms el producto de helpdek

gracias


Replies (5)

  • avatar Jerome

    Hi, sure it is possible. Depend how you like to integrate it you will need quite a bit of PHP / MySQL knowledge.

    As this goes into custom modifications we can't provide you a solution out of the box.

    Should you only want to share users you will need to work with the provided API from HelpDesk: https://www.jakweb.ch/faq/a/90/helpdesk-client-api

    That should give you a good start.

    04.03.2017 0
  • avatar yulkar

    no se si lo entendi bien

    Ademas de compartir usuarios mediante la api lo que quiero es mostrar los tickets sin slir del cms...

    Es posible??

    04.03.2017 0
  • avatar Jerome

    Everything is possible, but as I have stated above it will be a lot of work and very good knowledge in PHP and SQL.

    It would be easier to change the ticketing plugin in CMS to come as far as possible to HelpDesk.

    04.03.2017 0
  • avatar yulkar

    no entiendo lo de cambiar el plugin cms.... te refieres a modificarlo?

    04.03.2017 0
  • avatar Jerome

    Yes, but that will as well need quite a lot of PHP / SQL knowledge.

    Have a great day.

    04.03.2017 0