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Variables do not work

HelpDesk 18.02.2017 530 Support Status: Closed Solution: Yes digisac

Good morning Jerome

I changed the front texts and used {cname} and it works fine, but {subject} and {ticketurl} are not working. Anything I can do?

Thank you

Jerome

Not all vars working at all places.
Please tell me where you want to have it?

18.02.2017 0
digisac

Client sends an email, imap captures and the client receives a response, at this time {cname} works, {subject} and {ticketurl} no

18.02.2017 0

Jerome

The imap will have following vars available.

{url},{title},{cname},{cemail},{cpassword},{email}

New ticket:

{url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

Answer:

{url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

For the email.php fle (IMAP) all vars are available.

18.02.2017 0