Support Tickets - Variables do not work

Variables do not work

HelpDesk 18.02.2017 178 Support Status: Closed Solution: Yes digisac


Good morning Jerome

I changed the front texts and used {cname} and it works fine, but {subject} and {ticketurl} are not working. Anything I can do?

Thank you


Replies (3)

  • avatar Jerome

    Not all vars working at all places.

    Please tell me where you want to have it?

    18.02.2017 0
  • avatar digisac

    Client sends an email, imap captures and the client receives a response, at this time {cname} works, {subject} and {ticketurl} no

    18.02.2017 0
  • avatar Jerome

    The imap will have following vars available.

    Register the account (when not already registered):

    {url},{title},{cname},{cemail},{cpassword},{email}

    New ticket:

    {url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

    Answer:

    {url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

    For the email.php fle (IMAP) all vars are available.

    18.02.2017 0