Support Tickets - Variables do not work

Not all vars working at all places.

Please tell me where you want to have it?

Client sends an email, imap captures and the client receives a response, at this time {cname} works, {subject} and {ticketurl} no

The imap will have following vars available.

Register the account (when not already registered):

{url},{title},{cname},{cemail},{cpassword},{email}

New ticket:

{url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

Answer:

{url},{title},{cemail},{cname},{ticket},{subject},{ticketurl},{email}

For the email.php fle (IMAP) all vars are available.