Support Tickets - Client upload attachment after creating ticket

Client upload attachment after creating ticket

HelpDesk 08.01.2017 207 Feedback Status: Closed Solution: Yes mr_Rob


Does helpdesk system has option to allow user to send attachment after ticket created? I found out it only available for first time open ticket has option to send attachment

Version : 1.9.7


Replies (1)

  • avatar Jerome

    Good Morning,

    Please update to 1.9.8 as soon as possible. Your account also does not have access to support, you can purchase support access here: https://www.jakweb.ch/shop/i/1/support-access

    Yes, the client can upload more attachments later via the dashboard (the camera symbol).

    08.01.2017 0