Support Tickets - Ticket with email already registered not saving

Ticket with email already registered not saving

HelpDesk 06.01.2017 205 Support Status: Closed Solution: Yes eman


Hello,

We have an issue with creating ticket .

User registered for the first time and submitted multiple tickets to system sucessfully. as long as the user is logged in.

But we have the case that the user submitted a ticket when he was logged out, with the email that he is already registered with. The ticket created successfully and en email confirmation has been sent to him, But when the user login to his account , he can't see the ticket that he just submiited it.

Thanks .

Sign in to see the solution.