Support Tickets - Upgrade to LiveChat 3

Upgrade to LiveChat 3

Live Chat 3 02.01.2017 254 Support Status: Closed Solution: Yes Bedri


Hi. I bought LiveChat Business from CodeCanyon in 2015-12-29. I have a Item Purchase Code and I added it in my JakWeb Account. I wanted to upgrade my software to LiveChat 3 version, but I couldn't. Can you help me? Why I can't upgrade it? Your system wants a payment when I want to download. Thank you.


Replies (7)

  • avatar Jerome

    Thank you for your purchase on Codecanyon.

    As stated on the item description and with a purchase price of 16 USD, support and access to Live Chat 3 is not included when purchased on Codecanyon.

    Live Chat 2.7 is still maintained if you want access to support and Live Chat 3 you can purchase access here:

    https://www.jakweb.ch/shop/i/1/support-access

    Thank you for your support.

    02.01.2017 0
  • avatar Bedri

    Ok. You mean, I must buy LiveChat Business 3 on your website again?

    02.01.2017 0
  • avatar Jerome

    You do not need to buy another license. You will need to purchase support access which includes access to Live Chat 3.

    A new license has a different price and we won't sell Live Chat 3 on Codecanyon. Please make sure your server meets the minimum requirements for Live Chat 3: https://www.jakweb.ch/faq/a/144/minimum-requirements-live-chat-3

    02.01.2017 0
    • avatar Bedri

      I bought a Lifetime Access Single Licence now and payment is successful. How can I download new version? Thank you. My Order Number: removed

      02.01.2017 0
  • avatar Jerome

    Thank you very much for your purchase, your account has been approved!

    02.01.2017 0
  • avatar Bedri

    Ok. I downloaded it. Thank you. Last question: Must I pay for upgrade to another versions (4,5.. etc)? Or this Lifetime Single Licence is enough?

    02.01.2017 0
  • avatar Jerome

    Now all your updates are include.

    Thanks again for your purchase and enjoy Live Chat 3.

    *** Ticket closed ***

    02.01.2017 0