Support Tickets - Twillo/Nexmo


Live Chat 07.10.2015 726 Support Status: Closed Solution: Yes banta67


Great product!  Just one issue so far.  I am trying to get the sms to send a notification to my phone when help chat is requested.  I signed up for both Twillo and Nexmo and input my info into both the settings and user sections but, I still cannot get a text message when a user comes online.

I set my hours of availablilty to be 01:00 to 19:59 ( all day )

is there any additional things I must do or any additional settings I might have missed?  Does an operator have to be signed out in order to get a message?

Thanks in advance. I have a demo in a coulple hours, so that is why I set this ti high priority.

Sign in to see the solution.