HelpDesk 22.12.2016 810 Support Status: Closed Solution: Yes goldstrikn
The ticket save feature works, but there is an issue. When a customer logs to check its ticket, whatever was saved it shows it.
This should not show, as the ticket response is not complete, for this reason the response is saved and not published, but it publishes it on the customer portal side.
I hope you know what I mean. Please check and revert asap.