Support Tickets - helpdesk ticket save is visible on client side login

helpdesk ticket save is visible on client side login

HelpDesk 22.12.2016 185 Support Status: Closed Solution: Yes goldstrikn


Hello,

The ticket save feature works, but there is an issue. When a customer logs to check its ticket, whatever was saved it shows it.

This should not show, as the ticket response is not complete, for this reason the response is saved and not published, but it publishes it on the customer portal side.

I hope you know what I mean. Please check and revert asap.

Thanks.

Sign in to see the solution.