Support Tickets - Projects Setup

Projects Setup

HelpDesk 20.12.2016 246 Support Status: Closed Solution: Yes kbshaik


Hi,I would like to setup projects but I am unable to do so. What I am looking is, need to create a project, assign team to that project and then assigning tasks.When any thing posted with in the team email notification should go to entire team.Please suggestThanks

Replies (8)

  • avatar Jerome

    Thank you for opening a support ticket with us.

    First you will need to setup Web Projects, in web projects you can setup SMTP (for each web project you can define a different SMTP Mail account).

    Second you will need to setup chat, ticket and faq departments for each web project you create.

    Third you will need to setup operators and assign them to the correct web projects / departments.

    How to forward your emails is up to you that needs to be setup on your server where you host your email accounts.

    For example Web Project A is using Email Account A, in this group you have 4 operators now you will need to forward the emails to this four operators or all operators use the same email account.

    https://www.jakweb.ch/faq/a/135/helpdesk-web-project-smtp-mail

    https://www.jakweb.ch/faq/a/102/web-projects-departments

    https://www.jakweb.ch/faq/a/128/php-imap-fetch-emails

    Kind regards
    Jérôme

    20.12.2016 0
  • avatar kbshaik

    Hi,

    Thanks for the quick reply. I follow the guidelines provided.

    If any issues get back to you.

    Thanks

    Kbshaik

    20.12.2016 0
    • avatar kbshaik

      Hi,

      I am still unable to setup everything Web Project -> Assign Team

      Please help me.

      I can provide login details where it is deployed.

      Thanks

      27.12.2016 0
  • avatar Jerome

    What do you mean by unable to setup everything?

    You can't create a new web project, please be more precise.

    27.12.2016 0
  • avatar kbshaik

    I have created a web project / Department. For a new ticket i would like to assign a team. But i am unable to.

    27.12.2016 0
  • avatar Jerome

    You cannot create teams, you can create operators and assign them to web projects.

    27.12.2016 0
  • avatar kbshaik

    So for a single Ticket I cant assign multiple operators.

    Thanks

    27.12.2016 0
  • avatar Jerome

    The operators that have access to the same web projects and departments can manage the tickets, so it is sort of a team.

    27.12.2016 0