Support Tickets - How to set up Pushover?

How to set up Pushover?

HelpDesk 10.11.2016 307 Support Status: Closed Solution: Yes Netthandel


Hi,

I have HelpDesk 1.9 and try to set up Pushover. I have installed the app on iOS, have set up an "app" inside Pushover.net, and got my token and key.

I have tried to set up the settings inside HelpDesk 1.9, but have not got it working yet.

Would you please give me a step by step tutorial for this?

I've set "Send email on new client" = Yes

and set it up like this:
http://bildr.no/view/WnZuRGJT

Will it send push notification both if I am logged in to HelpDesk and not?

Will it only send a notification on new chat start up?


Replies (1)

  • avatar Jerome

    Thank you for your ticket.

    Please read following FAQ article: https://www.jakweb.ch/faq/a/142/push-notifications

    Send email on new client has no effect on the push notifications. All three notifcations (SMS, Email or push) will only work in combination with business hours.

    Push notifications are sent on new clients in the chat, with the next major update it will also send a push notification on a new or answered ticket.

    10.11.2016 0