Support Tickets - HelpDesk default to just show open tickets?

HelpDesk default to just show open tickets?

HelpDesk 09.11.2016 287 Support Status: Closed Solution: Yes Netthandel


Hi, is it a way to let HelpDesk tickets dafault to only show open tickets?

Now my install defaults to show all tickets, but I am not interested in seeing the closed ones. Would just be good to only see open tickets ( p=tickets&sp==status&ssp=1 )

I understand I can just edit the meny to add the url above, but it's easier if I can do it another way. :-)


Replies (2)

  • avatar Jerome

    There is no such option at this moment, but we will integrate it within the next major release.

    However all open tickets will show first anyway.

    09.11.2016 0
  • avatar Jerome

    Available via the button "Open Tickets" and for the client all open tickets are shown in the dashboard.

    *** Ticket closed ***

    13.12.2016 0