Support Tickets - Notification of operators

Notification of operators

Live Chat 05.10.2016 297 Support Status: Closed Solution: Yes getonline


Hi J,

My operators are complaining that they are not notified when another operator calls in private chat, and also in the private chat window does not appear the name of the operator who is talking to me! How can I fix this?

Thanks,

Felipe Pereira.


Replies (1)

  • avatar Jerome

    Thank you for opening a suppor ticket.

    We have just run a few tests on a blank and latest installation (version 2.6.1) and it seems to work fine.

    Please make sure your operators have access to the operator chat and in each profile of your operators Operator Information is set to YES.

    The notification on the pop up private operator chat is that the background get's green from the operator you have received a private message. In the none pop up version a slide up chat will appear. Remember the slide up chat is heavier on the database then the pop up private chat.

    05.10.2016 0