Support Tickets - Installation error for CMS

Installation error for CMS

CMS 26.09.2016 330 Support Status: Closed Solution: Yes ashraf_khan986


500 Internal Server Error

Hi, I am getting this error for installationInternal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@vmsupport.co.in to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.


Replies (7)

  • avatar Jerome

    Thank you for your purchase and thank you for opening a support ticket with us.

    As the error stated you need to check the error log files as this is not coming form our content management system.

    This might help you: https://www.jakweb.ch/faq/a/94/blank-page

    Please always upload the files and folders with a ftp client and not with any control panel, specially not with cPanel it will screw the folder and file permissions and cms will refuse to work.

    Awaiting your feedback.

    26.09.2016 0
    • avatar ashraf_khan986

      Let me try and back to you

      26.09.2016 0
    • avatar ashraf_khan986

      Hi Support, I am getting this error after installation

      Fatal error: Call to undefined function mb_substr() in /home/vmsupport/public_html/class/class.jakbase.php on line 130

      27.09.2016 0
  • avatar Jerome

    Good morning,

    please install the mbstring module which is normally available by standard.

    Awaiting your feedback.

    27.09.2016 0
  • avatar ashraf_khan986

    DB Error
    Message:MySQL Query fail: SELECT * FROM cms_gallerycategories ORDER BY catorder ASC
    MySQL Error:Table 'vmsuppor_db.cms_gallerycategories' doesn't exist
    Date:Tuesday, September 27, 2016 at 11:41:26 AM
    Script:/admin/index.php?p=gallery

    27.09.2016 0
  • avatar ashraf_khan986

    How to edit the home page slider

    27.09.2016 0
  • avatar Jerome

    To edit the slider you either need to go the slider plugin or go to Belome Header section and edit the home entry.

    It depends how you installed CMS.

    We have also a great FAQ with many articles, that can help you: https://www.jakweb.ch/faq/c/2/cms

    Of course always open a ticket when you have a question.

    The gallery plugin will be fixed within the next version, or you can download the package again and replace the plugins/gallery/install.php file. Uninstall and install the plugin again after replacing the file.

    *** Ticket closed ***

    27.09.2016 0