Support Tickets - Meta Viewport

Meta Viewport

Live Chat 24.09.2016 396 Support Status: Closed Solution: Yes CreativeConcepts


I have upgraded to Version: 2.6 and adjusted my setting but I am still having the same problem with mobile phones. But the problem has to do with the viewport meta tag If I remove it all is good,

With it I have a lot of problems. A) Customer gets cut off 1/2 second after answering chat. B) The departments show up in the Chat form.

Here are two test pages.

link removed with "viewport"

link removed without "viewport"

Again, no problem with desktops and tablets, just phones.

Thanks,

Jim


Replies (5)

  • avatar Jerome

    Thank you for your ticket.

    What do you mean by viewport?

    Have your read following FAQ article? https://www.jakweb.ch/faq/a/132/heartbeat-client-control

    24.09.2016 0
  • avatar CreativeConcepts

    the meta viewport. I see it's did not show up in the other messgae.

    "<meta name="viewport" content="width=device-width, initial-scale=1">"

    and yes, everything is set to the FAQ Article

    Thank you

    24.09.2016 0
  • avatar Jerome

    Please come online in our chat with your mobile device.

    And please go online in your chat so I can come online with my mobile device.

    Thanks

    24.09.2016 0
  • avatar CreativeConcepts

    Online

    24.09.2016 0
  • avatar Jerome

    Test and not encountered any problems.

    *** Ticket closed ***

    27.09.2016 0