Support Tickets - Directly routing to open support tickets

Directly routing to open support tickets

HelpDesk 07.09.2016 300 Support Status: Closed Solution: Yes Harut


If customer close an open ticket by clicking the ticket button, He will automatically be routed to the All Support Tickets, But I think that it is more logical to come back the the screen Open Support Tickets. Could this be chanced ?


Replies (3)

  • avatar Jerome

    Thank you for your ticket.

    Sure, please open the file home.php and find (on line 783)

    jak_redirect(BASE_URL.'index.php?p=home&sp=tickets');

    replace with:

    jak_redirect(BASE_URL.'index.php?p=home&sp=dashboard');

    That will redirect the client back to the dashboard with the open tickets.

    07.09.2016 0
  • avatar Harut

    Ah okj, will this still in place with he updates ?

    07.09.2016 0
  • avatar Jerome

    Not when we modify this file on an update.

    Within the next update it won't be modified.

    07.09.2016 0