Support Tickets - IE browser problem - This session has expired

IE browser problem - This session has expired

Live Chat 12.06.2016 402 Support Status: Closed Solution: Yes SSBG


Hi,

Thanks for the quick response on the previous IE problem (ID: 298). It worked!

There's 1 remaining problem related to IE browsers (ver. 10, 11, etc)

Whenever the dashboard people end the chat session ahead of the IE client press the red "End Conversation" button, the IE client will end up getting a repeating "This session has expired!" messages, without being redirected to the rating page like that of Firefox/Chrome. Closing the IE chat window and clicking the "Live Support" button will bring up the chat window with the same pinging "expired" messages again but without the Send/End Conversation/Textbox HTML widgets being shown. I can provide a screenshot of you'd like.

1) Is there a quick fix for this problem as well? (I'm already running v2.3 6-8-2016)

2) What's the date for Live Chat Business v.2.3 official release? 6-16-2016?

Thanks a lot!

SSBG


Replies (1)

  • avatar Jerome

    Thank you very much for your bug report.

    This bug has been confirmed and fixed within the next release 2.4.

    12.06.2016 0