I'm having an issue with customers responses not created in helpdesk. The customer that respond from his/her email client which I noticed it doesn't create the response in the ticket, are from the ones that have logo (image) in their signature.
Just a note, on my webmail, it does show the following:
"This part contains an attachment that can not be displayed within this part:"
And what that is is their signature logo.
Then I get automated email piping showing "Ticket/Answer from firstname.lastname@example.org has not been created".
I have installed your latest helpdesk 1.5.1, nothing modified as far as pipe.php file
Is there a way you can assist?