Support Tickets - Customers didn't see online operators

Customers didn't see online operators

HelpDesk 18.03.2016 412 Support Status: Closed Solution: Yes kalhoang


After upgrade to version 1.4. Our customers cannot use Live Chat anymore. I test it myself and it didn't work at all. Please help me to fix it. Thanks


Replies (6)

  • avatar Jerome

    Thank you for opening a support ticket.

    We have run various tests with all sorts of scenarious and the chat works fine, we also have no reports of a not working chat.

    Can you please provide more information so we can fix the issue you have asap.

    We have also released the version 1.4.1 via Auto Updater yesterday, please update and check if that fixes the issue you have.

    Best regards
    Jérôme

    18.03.2016 0
  • avatar kalhoang

    I tried 1.4.1 and still not works. Then I roll back to old version and it works like a charm.

    I guess there something wrong in function online_operators which you made many changes in it. I'll digging more when I have time. Hope I can find the bug and let you know.

    Thanks

    21.03.2016 0
  • avatar Jerome

    It is not your job to find the issue. :)

    Please empty your browser cache after an update even though it is not necessary.

    21.03.2016 0
  • avatar Jerome

    Just like to ask if everything is OK?

    08.04.2016 0
  • avatar kalhoang

    Yeah! It works now. Just need to clear folder cache.

    Thanks for your support

    10.04.2016 0
  • avatar Jerome

    Thank you for the feedback.

    *** Ticket closed ***

    10.04.2016 0