Departments Confusion

05.03.2016 267
Assigned to: HelpDesk Option: Support Status: Closed Solution: Yes From: pharill

I am confused on the departments and the guess access features?

its like every section (faqs, chat, support) has the same option for departments?

I have tried with Guest Access Yes & Guest Access No and either way, I only see one department box show, even though I have created 2 departments: http://imagizer.imageshack.com/img922/8291/uooBWt.jpg

I have the guest access set to YES as of now, yet there is still a login box at the support tab: http://imagizer.imageshack.com/img924/6605/j1VuQI.jpg

So maybe I am misunderstanding, I assumed guest access meant any person visiting my website would be able to see support departments here? am I wrong?

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