Support Tickets - Departments Confusion

Departments Confusion

HelpDesk 05.03.2016 471 Support Status: Closed Solution: Yes pharill


I am confused on the departments and the guess access features?

its like every section (faqs, chat, support) has the same option for departments?

I have tried with Guest Access Yes & Guest Access No and either way, I only see one department box show, even though I have created 2 departments: http://imagizer.imageshack.com/img922/8291/uooBWt.jpg

I have the guest access set to YES as of now, yet there is still a login box at the support tab: http://imagizer.imageshack.com/img924/6605/j1VuQI.jpg

So maybe I am misunderstanding, I assumed guest access meant any person visiting my website would be able to see support departments here? am I wrong?


Replies (10)

  • avatar Jerome

    Thank you for opening a support ticket.

    Please read following FAQ article: https://www.jakweb.ch/faq/a/102/web-projects-departments

    06.03.2016 0
  • avatar pharill

    I think I have it figured out now.

    So I create a Web Project called MyWebsite Support

    Then I create departments "under" that Web Project: Web Design, Logo Design, SEO

    Is that right?

    06.03.2016 0
  • avatar Jerome

    That is correct.

    See it as a Category (Web Projects) and Sub Categories (Departments).

    06.03.2016 0
  • avatar pharill

    Thanks...I think I understand better now.

    So only thing now is I am looking where to find this text...http://imagizer.imageshack.com/img922/2892/JhdtJT.jpg

    http://imagizer.imageshack.com/img921/1684/2SPQmC.jpg

    06.03.2016 0
  • avatar pharill

    Ok...so I "found" where this is, in the lang folder: http://imagizer.imageshack.com/img921/1684/2SPQmC.jpg

    but I still can not locate where to change http://imagizer.imageshack.com/img922/2892/JhdtJT.jpg

    06.03.2016 0
  • avatar Jerome

    Go to your operator panel - settings - web text.

    06.03.2016 0
  • avatar pharill

    I take it you mean, Front Text? as that's what my control panel says...I do not see a "web text"

    Also, after I click Front Text, I am presented with a Drop Down that has Home Below

    In this drop down I can not locate the section that controls the part I am trying to change dipicted in my image above

    06.03.2016 0
  • avatar Jerome

    There is also a FAQ article about that feature: https://www.jakweb.ch/faq/a/112/change-text-layout-in-helpdesk

    The section you want to edit is Home.

    06.03.2016 0
  • avatar pharill

    Got it. Sorry about that, have no clue how i was overlooking the "HOME" section. Found it and changed.

    06.03.2016 0
  • avatar Jerome

    Thank you for your feedback.

    *** Ticket closed ***

    07.03.2016 0