Audio alerts on Mobile - Helpdesk

01.03.2016 299
Assigned to: HelpDesk Option: Support Status: Closed Solution: No From: gilbenhorin

Hi there,

For some reason, audio alerts for live chats work perfectly on the desktop operator panel - but when I login using a mobile device (chrome on android for example), in the operator panel, I dont get any alerts indicating that a user is waiting to start a chat. If I got ot he live chat page, I can see him/her and intiate a conversation - but if I dont go looking for the user, I would never know they are waiting online.

Is there an issue with the audio alerts on mobile?

Thanks

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