Support Tickets - Unable to open download zip

Unable to open download zip

HelpDesk 26.01.2016 532 Support Status: Closed Solution: Yes miopr


Hello,

I received the download link and downloaded the zip file (237 bytes), but I am unable to open the zip on mac. I get the following error.

"Unable to unarchive into Desktop" (Error 1 - Operation not permitted.) or "Decompression Failed"

There appears to be a problem with the zip file.

Thanks in advanced for your help.

Kaleb


Replies (7)

  • avatar Jerome

    Please confirm your account, login and download the files via our download area.

    Thank you.

    26.01.2016 0
  • avatar miopr

    I believed I confirmed the account. I am logged in right now and when I go to the Download link in the main menu do not see a download button.

    26.01.2016 0
  • avatar Jerome

    Account is now active, thank you.

    26.01.2016 0
  • avatar miopr

    Thanks. I now see the download button but get the following error when downloading.

    I don't see an option for adding a file in this ticket system so here's a link to the screenshot in Google Drive.

    *** link removed ***

    I tried a bunch of times and it save the zip once but with zero data.

    26.01.2016 0
  • avatar Jerome

    That is strange, I have just tried what various browsers and no problems at all.

    Any browser extension installed or blocking something? Please try another browser.

    26.01.2016 0
  • avatar miopr

    thanks for the help! I used another browser and was able to Download.

    26.01.2016 0
  • avatar Jerome

    Issue for direct download via shop link has been fixed.

    Thank you for the report.

    *** Ticket closed ***

    27.01.2016 0