Support Tickets - Install Live Chat Help

Install Live Chat Help

Live Chat 26.01.2016 653 Support Status: Closed Solution: Yes mulhergorila


Hello, I buy Live Chat Business through Envato (purchase_code_removed) but could not equip two direfentes servers tried.
Today I bought another license with the installation support in the store JAKWEB order_number_removed

Please help me install the script.

thank you

Ps .: Sorry my English. :(


Replies (9)

  • avatar Jerome

    Thank you for your purchase.

    Where is the problem when trying to install?

    26.01.2016 0
  • avatar mulhergorila

    please take a look, in this installation i can't save options.

    *** login information removed ***

    Thank You

    26.01.2016 0
  • avatar Jerome

    I cannot login via FTP, please make sure the login information are correct.

    To fix your issue you have to set the correct folder permission for cache. You should use 775 or on some systems you have to use 777.

    26.01.2016 0
  • avatar mulhergorila

    Sorry, correct FTP:

    *** login information removed ***

    I change permission for cache (777) but dont work. :-(

    26.01.2016 0
  • avatar Jerome

    The main problem lies in the file and folder permissions.

    I have changed it all.

    • Files 644
    • Folders 755
    • Folder cache 775
    • Folder files 775

    Everything else is a security risk and Live Chat refuses to work. There is another issue I have a look into it now.

    26.01.2016 0
  • avatar mulhergorila

    thanx

    26.01.2016 0
  • avatar Jerome

    Ok, I don't understand your setup.

    You gave me the ftp information for: vidarealempreendimento but your live chat include/db.php had a different url. Your htaccess redirects to https but you don't have a valid certificate so there is an error.

    It works now with a modification on a file (class/class.lsbase.php): *** link removed ***

    Removed LOCK_EX on line 134 and 136 due the PHP Version.

    26.01.2016 0
  • avatar mulhergorila

    Great.It is working perfectly.
    Thanks again.
    This is an amazing script. five stars for support.

    smile

    26.01.2016 0
  • avatar Jerome

    Thank you very much for the feedback

    *** Ticket closed ***

    27.01.2016 0