Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 142 Status: Closed

Departments Confusion

I am confused on the departments and the guess access features?its like every section (faqs, chat, ...

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ID: 141 Status: Closed

No cache/files folder as instructions say

No cache/files folder as instructions say

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ID: 139 Status: Closed

Audio alerts on Mobile - Helpdesk

Hi there,For some reason, audio alerts for live chats work perfectly on the desktop operator panel ...

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ID: 138 Status: Closed

Live chat doesn't works

Hi Jerome,I found this product in CodeCanyon. It looks pretty cool and suitable with what we need ...

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ID: 137 Status: Closed

feedback installation error

Hijust tried to install feedback and i get this error in step 2 could you please help me with some ...

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ID: 136 Status: Closed

Help Button / Link

HelloCould you let me know which file is include the help redirect link into admin area menu neav ...

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ID: 132 Status: Closed

Captcha not able to load (Light)

Hi,I just installed the Light chat app on localhost but when a new chat is opened the capctha image ...

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ID: 126 Status: Closed

Downloads

HelloI am trying to download the helpdesk wordpress bridge but I cannot for the life of me work out ...

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ID: 125 Status: Closed

Browser issue with chrome and safari

When I test the system where the operator is logged in Safri and the client is is chrome,the system ...

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