Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 315 Status: Closed

HelpDesk bug in new tickets

Just a little bug when a user log in to see his/ her ticket, and have had no response yet. The date ...

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ID: 307 Status: Closed

htaccess and more errors

Hi Support,the installation hasn't gone as smothly as it seems to and I'm getting a lot of errors. ...

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ID: 306 Status: Closed

Hi! I have a couple of questions.

is there anyway to avoid operators from being logged out when idle?? also anyway we can change this ...

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ID: 304 Status: Closed

Integrate Live Chat in my Website

Hello,as agreed, we bought your plugin. how to integrate your plugin on my website. how to ...

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ID: 301 Status: Closed

IE browser problem - This session has expired

Hi,Thanks for the quick response on the previous IE problem (ID: 298). It worked!There's 1 ...

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ID: 299 Status: Closed

Twillo ph num and text forwarding

when i setup the twillo ph num say xxx-xxx-xxxx in adminwhat ph num do i add in the operator/user ...

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ID: 297 Status: Closed

Helpdesk imap

Hi team,I would like to know what will the imap do for helpdesk. I would like to see the benefits ...

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ID: 296 Status: Closed

Problem live chat

Hello, My problem is that when I enter the url of the operator I jump to wordpress 404 error ...

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ID: 295 Status: Closed

upgrade issues

Hello Jak,I have a problem with the last upgrade, the chat ia missing in every our webpages, I'm ...

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