Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 680 Status: Closed

Proactive and Contact form

I followed instructions found in various FAQs regarding ProActive. It is not triggering on ...

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ID: 679 Status: Closed

Error 1.6 update helpdesk

Hello, I was trying to update from 1.5 to 1.6 but keep having this error : Fatal error: Call to ...

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ID: 678 Status: Closed

Open Connect or Login from another app

Hello, we`re trying to connect from another father application where this Helpdesk and Chat give ...

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ID: 677 Status: Open

session expires in the backend

Hello, is there a way I can extend or eliminate the session expire in the backend? The problem is: ...

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ID: 675 Status: Closed

Limiting client account features.

In the db.php filethere are settings for integration into LC PHP SAAS there are also settings that ...

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ID: 674 Status: Closed

CMS Bootstrap3 admin

Hello,I installed CMS Bootstrap was my hosting location. The installation was successful, but the ...

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ID: 673 Status: Closed

Variables do not work

Good morning JeromeI changed the front texts and used {cname} and it works fine, but {subject} and ...

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ID: 672 Status: Closed

Can not disconnect.

Can not disconnect user in console - no option to do so. Person chatting can not exit the chat ...

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ID: 669 Status: Closed

Chat Window shows error From email address has extra text

Did my first install Went through settings and setup smtp server as well.Embed code on 2 sites get ...

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