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PHP 7 on his way

PHP 7 will be soon available and the benchmarks are promising!The official benchmarks are impressive: most real world applications running on PHP 5.6 will run at least twice as fast on PHP 7. For detailed ...

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Live Chat Business 1.1

Live Chat Business 1.1 will be available soon. We are running the final tests and as you can see in the bottom right corner the chat is online and ready for your pre sales questions.With the update to 1.1 ...

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Updates CMS / Live Chat

Now available in our shop and download area the latest version for CMS 1.3 and Live Chat Business 1.2. That is probably the best update for you because for future updates you don't need to download and install ...

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Live Chat Business 1.3

A new update for our Live Chat Business has been released.We want to thank you for all the feedback and suggestion you have sent us in the last two weeks. Thanks to our new auto updated introduced in version ...

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HelpDesk 1.1

We are happy to announce the release of HelpDesk 1.1.It has been a long time since the last update for HelpDesk but we think it was worth it. We have implemented the latest administration design with the ...

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Live Chat Business 1.4

We are happy to announce the release of Live Chat Business 1.4, great new features and many things have been improved.Button WizardYou can forward clients to certain pages now. The brand new button wizard will ...

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HelpDesk 1.2

After our release of HelpDesk 1.1 we gained so many new customers and received a lot of new feedbacks, suggestions and bug reports. It makes us really happy to see our product live on many different domains ...

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Best Live Chat Software

Live Chat for your website is a must if you like to offer first class support or answer pre sales questions. All online shop owners know that customers don't read or even watching videos is sometimes too much ...

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Live Chat Business 1.5

We are happy to announce the release of Live Chat Business 1.5, the first live chat that is PHP 7 ready.Improved operator login design, change between fast and slow ping, block IP and a new permission role for ...

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HelpDesk 1.3

We are pleased to announce the release of HelpDesk 1.3. We have implemented all the features you have requested and fixed all the bugs you have reported. We have also improved SMTP sending and implemented a ...

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Button Control - HelpDesk

HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...

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Add Super Operators

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super administrator.Go to User and click on New User.Add all necessary ...

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Twilio / Plivo / Nexmo SMS

I'm sure you like the SMS service integrated into Live Chat 3, Cloud Chat 3 and HelpDesk 3, however to use it you need an account with Twilio, Plivo or Nexmo.After sign up with Twilio or Nexmo you will get an ...

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Auto ProActive

Live Chat Business and Live Chat WebSocket offers you a auto and manual proactive feature!But first what does ProActive mean: Acting in advance and contact your website visitors.Manual ProActiveNow the manual ...

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Desktop Notifications

Live Chat Business and WebSocket offers desktop notifications, never miss a client again when you working and forgot to turn on your speaker.Desktop Notifications work fine in Chrome, Safari, Edge, IE10 and ...

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HelpDesk - Super Operators

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super operator.Go to User and click on New User.Add all necessary ...

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HelpDesk - Client Api

HelpDesk has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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Translate

All our softwares are language file based, that means it is very easy for you to translate it into your own language (if not already exists).Most of our software is already available in several languages but ...

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Web Projects - Departments

We get often asked how HelpDesk can handle unlimited web projects with one installation, it is fairly simple but you need to follow some rules.Web ProjectsWeb projects are basically your different websites, ...

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Float Button - CSS

Only applies for old Versions, prior 2022.Go to your operator panel - chat widget - select a chat widget and you will see a new input field.You can now place the button wherever you like to suit your design. ...

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Forgot Password

The forgot password function in Light, Business and Websocket is not working when used with other than the english language.That bug has been fixed and will be included within the next release.If you can't ...

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Twillo/Nexmo

Hello,Great product!  Just one issue so far.  I am trying to get the sms to send a notification to my phone when help chat is requested.  I signed up for both Twillo and Nexmo and input my info ...

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Why Permissions of 0777?

Ok so I just installed the system and there are a heap of directories and files all with open permissions. My web hosting security policy will not allow folders with 777 & files with 664 ...

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Quick Chat Message not saved.

Hello,Error:In the live chat, the first message sent by the client does not appearto the operator, please correct this problem, is possible soon?Improvement:In online chat, it is wonderful to have the default ...

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Live chat doesn't work

I installed the helpdesk script on my website http://cosender.com/helpdesk/but when i tested it and started a chat with a computer, the operator get's the notification and can accept to start the chat but ...

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Close ticket after a set time interval

On the settings operator/index.php?p=settings there is an option that shows Close ticket after (day(s)).  But, it doesn't close the tickets.  I place 7 days, and the  ticket is active after ...

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Client and web projects

Hello,  When I assign a web project to a customer ( operator/index.php?p=clients&sp=edit&ssp= )  it will only take 1 option.  I press All, but only the one that was originally selected ...

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Ticket standard responses

Hello,I made few standard responses, from operator/index.php?p=responseticket. I made a few bullet points and about 4 paragraphs. The bug is that I used it on ticket response, but only showed the last part ...

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some issues

Hi,we have some problems, but the chat is fantastic.1- the chat in our site made with Adobe Muse doesn't appear, but is shown in subdomain in php and opencart site such as map.travelcardinternational.uk - ...

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DB Error and Online button always red

Hi, I can not keep the green Online button.And I'm not able to create a new operator. (DB ERROR)DB ErrorMessage:MySQL Query fail: INSERT INTO co_user SET departments = 1, username = roberta, name = Roberta, ...

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