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Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support ...
You will find all FAQ articles for Cloud Chat 3 on our main website: https://www.jakweb.ch/faq/c/8/cloud-chat-3
Please find all FAQ articles for HelpDesk 3 on our main website: https://www.jakweb.ch/faq/c/9/helpdesk-3