FAQ - General

Auto ProActive - Engage Customers


HelpDesk 3, Live Chat 3, Cloud Chat 3 and Cloud Desk 3 has a very smart built in auto engage feature. You don't need to sit in front of your computer and invite your website visitors manually (you can of ...

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Native App (Android and IOS)


Native apps are here! After hard work and quite a long process the native apps are finally available.You can download the app from the Google Play and App Store for free, connecting to your very own Live Chat ...

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Technical Support


Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support period.Support ...

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Auto Update Errors


Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...

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MySQL 5.7 - Strict Mode


With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Self Installation


Only for Live Chat 3 and HelpDesk 3Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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Rewrite or Pretty URL's


Most of our software (Cloud Chat 3, Cloud Desk 3, Live Chat 3, HelpDesk 3 and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and ...

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Push Notifications via Pushover


With the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...

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Google Map Api Key


With the latest releases of Live Chat Business (Live Chat 3, HelpDesk 3 and Cloud Chat 3 has a more advanced map and does not use a Google Map Api Key) and HelpDesk you will need a Google Api Key to display ...

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DB Host and DB Port


Possible DB_HOST valuesDifferent hosting companies use different network settings for their mysql databases. If your hosting company is listed below in the left column, the value on the right is similar to the ...

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