All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we have created a lot of avatar packages.
You will find them in our download area under the avatar category. They all free and can be easily replaced by FTP at this moment.
After downloading the avatar package of your choice, unpack the zip file and connect to your server by FTP. Go to:
Inside you will find your live support chat templates. Inside of each folder you will have an avatar directory, open it and replace the files from the avatar package of your choice.