Live Chat Business - Live Support

Live Chat for your own website...

• Created: 14/08/2015
• latest Update: 02/08/2016
• By: Jérôme Kaegi
• Email: jk@jakweb.ch

Thank you for purchasing my software. If you have any questions that are beyond the scope of this help file or the FAQ on my support site, please feel free to create a Support Ticket via my website. Thanks so much!

Explanation

Live Chat Software for Customer Support Service for your Website!

Provide real-time customer support and visitor communication directly on your site. With Live Chat Business you can provide human interaction to visitors allowing you to close a sale , provide customer support or simply answer a question they may have. With no need for extra software, you can provide this from any computer, anywhere.

Scale the dizzy heights of online customer support excellence with live chat software & offer live help to your website visitor.

Powerful live chat software that helps you talk to your website visitors and convert them into customers.

Offer first class support or answer pre sales questions to your website visitors. If none of your representatives are available a contact form is shown, so you won't loose customer even if you are offline!

You not just buying the software, you also get first class support!

Incredibly easy and intuitive.

Minimum Requirements:

• PHP 5.3 and higher
• MySQL 5.0.7 and higher
• HTML5
• CSS3

Browser compatibility:

Live Chat Business will run in on all modern browsers and thanks to html5shiv also in IE7 and IE8. However you need JavaScript enabled to run the software smooth.

Installation

Installation guide - Live Chat Business

Please follow all the steps carefully.

First the include/db.php.new file

• Please rename this file to db.php
• Open the file in a text editor.
• The db.php file is commented throughout, so you should be able to work out what values to enter for the variables yourself.
• When you have finished, save the file.

Upload

• Create a subfolder or subdomain on your server, for example: livechat
• Upload all files and folders from the upload directory into the previously created livechat folder with your preferred FTP program.
• Set Folder permissions (CHMOD 775): cache/, files/
• On Apache you can add a .htaccess file to the folders mentioned above to protect them from accessing. More information on our website in the FAQ section.

Install the database

• Point your browser to http://www.yourdomain.com/install/install.php (where www.yourdomain.com is the URL of your Site).

Configuration and finishing

• Please delete the install folder after installation!
• Point your browser at: http://www.yourdomain.com/operator/
• Sign in with your login information you entered before.
• Configure your Live Chat Business, it should be easy to understand, should you run into problems.
• Please check the FAQ for more information and help.
• In case you can't find any solution, please feel free to contact us.

Help for FTP, MySQL and PHP.

• Go to our support website.

Style and Language

Style - General

Live Chat Business - Live Support is fully template based

Style Changer

Change the look easy, Live Chat Business has a style changer included, change your chat window for the client with a few clicks right from your operator panel.

Language - General

Live Chat Business is available in English and German. If you language is not available, feel free to translate all the necessary files. It would be nice if you could send me your translation, so I can integrate it within the next release.

• operator/lang/
• lang/

If you translated Live Chat Business into your native language would be nice to send it to me, so I can implement that in the next release. You can find my contact details on the support website.

Upload your own Button

I'm sure you like your own button, I made it very simple for you!

Create two buttons in Photoshop or any other similar program. Save one button as yourname_on.png and the other as yourname_off.png. Upload the button via FTP into following directory img/buttons/en/, go to the operator panel and your buttons appear with the correct code to implement into your website.

Button

How to place the button.

Placing a button on your website is fairly easy. Live Chat Business supports any kind of website and format of your website as long it supports HTML (which all do) :).

Please check following FAQ article how to setup and place a button on your website: Live Chat Business - Buttons

After you understand how to setup the button code you just need to copy the provided code and place it into your website, most of the time the files you need are called header for the stylesheet and footer for the chat code!

Support

Support

With purchasing Live Chat Business you will get first class support! We build a great FAQ for any general questions and there is also a support ticket system available if you can't find a answer for your problem.

You need to have an account and confirm your purchase with your license key to get any support.

Thanks

Thank you

I want to say thank you for purchasing Live Chat Business - Live Support and I hope you enjoy the product like I do!