Thank you for purchasing my software. If you have any questions that are beyond the scope of this help file or the FAQ on my support site, please feel free to create a Support Ticket via my website. Thanks so much!
Live Chat Software for Customer Support Service for your Website!
Provide real-time customer support and visitor communication directly on your site. With HelpDesk Solution you can provide human interaction to visitors allowing you to close a sale, provide premium customer support, create great FAQ and manage your clients. With no need for extra software, you can provide this from any computer, tablet, mobile phone, anywhere where a browser exists.
Scale the dizzy heights of online customer support excellence with live chat software & offer live help to your website visitor.
Powerful live chat software that helps you talk to your website visitors and convert them into customers.
Powerful support tickets with email piping and cron jobs.
Powerful FAQ database for frequently asked questions.
Offer first class support or answer pre sales questions to your website visitors. If none of your representatives are available a contact form is shown, so you won't loose customer even if you are offline!
You not just buying the software, you also get first class support with us!
Incredibly easy and intuitive.
Please follow all the steps carefully.
First the include/db.php.new file
Install the database
Configuration and finishing
Help for FTP, MySQL and PHP.
HelpDesk has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your server and pass the vars to your HelpDesk installation, it will then create, update or delete a user from your HelpDesk client database.
$CD_URL = "url_where_helpdesk"; // url to the helpdesk installation $CD_API_KEY = ""; // can be found in your operator panel - settings $CD_SID_KEY = ""; // can be found in your operator panel - settings $CD_ACTION = "new"; // (new,update,delete) $CD_NAME = ""; // name from client $CD_EMAIL = ""; // valid email address from client $CD_PROJECTIDS = "1"; // (single id or multiple id's (1,2,3)) $CD_CHATACCESS = ""; // (0 for no access, 1 for access) $CD_TICKETACCESS = ""; // (0 for no access, 1 for access) $CD_FAQACCESS = ""; // (0 for no access, 1 for access) $CD_VALIDTILL = ""; // (0000-00-00 / Year-Month-Day) $CD_STR = urlencode("sid=".$CD_SID_KEY."&action=".$CD_ACTION."&name=".$CD_NAME."&email=".$CD_EMAIL."&pid=".$CD_PROJECTIDS."&cac=".$CD_CHATACCESS."&tac=".$CD_TICKETACCESS."&fac=".$CD_FAQACCESS."&valid=".$CD_VALIDTILL); $CD_STR = (trim(mcrypt_encrypt(MCRYPT_RIJNDAEL_256, $CD_API_KEY, $CD_STR, MCRYPT_MODE_ECB, mcrypt_create_iv(mcrypt_get_iv_size(MCRYPT_RIJNDAEL_256, MCRYPT_MODE_ECB), MCRYPT_RAND)))); $CD_CURL = curl_init(); // set URL and other appropriate options curl_setopt($CD_CURL, CURLOPT_URL, $CD_URL.'/index.php?p=api&sp='.bin2hex($CD_STR)); curl_setopt($CD_CURL, CURLOPT_SSL_VERIFYPEER, false); curl_setopt($CD_CURL, CURLOPT_HEADER, 0); // grab URL and pass it to the browser curl_exec($CD_CURL); // close cURL resource, and free up system resources curl_close($CD_CURL);
Import emails from any email accounts that support imap or pop.
More information about the PHP Imap can be found in our FAQ area.
Necessary for automatic ticket reminders and close old tickets. Please referrer to your control panel how to setup a cron job to the cron.php script. How often you run the cron job is up to you, but you should at least run it once a day!
More information about the cron job can be found in our FAQ area.
HelpDesk Solution is fully template based
Change the look easy, HelpDesk has a style changer included, change your chat, support and FAQ window for the client with a few clicks right from your operator panel.
Live Support Business - HelpDesk is available in English, German, French, Portuguese, Brazilian - Portuguese, Swedish and Turkish. If you language is not available, feel free to translate all the necessary files. It would be nice if you could send me your translation, so I can integrate it within the next release.
If you translated HelpDesk Solution into your native language it would be nice to send it to me, so I can implement your translation within the next release. You can find my contact details on the support website.
I'm sure you like your own button, I made it very simple for you!
Create two buttons in Photoshop or any other similar program. Save one button as yourname_on.png and the other as yourname_off.png. Upload the button via the upload form in your operator panel under Buttons or upload the buttons via FTP into following directory files/buttons/, go to the operator panel and your buttons appear with the correct code to implement into your website.
With purchasing HelpDesk Solution you will get first class support! I build a great FAQ for any general questions and there is also a support ticket system available if you can't find a answer to your problem.
I want to say thank you for purchasing HelpDesk Solution and I hope you enjoy the product like I do!